FAQs Archive - Cinch Storage

Q: What if I lose my key padlock or forget my key combination ?

We are able to cut off your padlock if required and we have padlocks available for purchase at our Store.

Q: What If I forget my PIN code ?

You will need to call our store and answer some security details before being given your PIN. Only persons named on the account will be given the PIN.

Q: How secure are my contents ?

At Cinch Storage we have CCTV in operation 24/7, intruder alarms and storage units are also alarmed. Your unique PIN Code gives you access out of trading hours. Fire and smoke detectors are also in use.

Q: Do the Rooms have electricity ?

Some rooms may have access to a power socket in the hallway but please check with one of our store manager’s before using it.

Q: Do you have customer trolleys ?

We do, please feel free to use them to help move your contents in and out of your Room!

Q: Are Cinch able to accept deliveries on my behalf ?

Yes, not a problem! If you notify us in advance, we will be able to accept the delivery and store the item in a safe place until you come into store.

Q: Can I use more than one room ?

Yes, and our price will reflect your new total space occupied, rather than a charge on a new room in isolation.

Q: Do you run promotions for new customers ?

All the time! Whether it’s half price storage, credit on a full removal, money towards renting a van or free packaging materials, we are bound to have an offer that suits you. We also offer a 10% discount to any member of the NHS, Police, Ambulance, Fire service or Armed Forces upon production of a valid ID card.